TERMS & CONDITIONS

Last Updated: September 2026

Welcome to DLS IX™. These Terms & Conditions govern your use of our website and your purchase of products from DLS IX™. By accessing our website or placing an order, you agree to these terms. Nothing in these Terms is intended to exclude, restrict, or waive any right or remedy available to you under applicable Indian law, including mandatory rights under applicable consumer-protection legislation.

1. About DLS IX™

DLS IX™ is a fashion and lifestyle brand offering clothing and related products through its online platform.

The terms “DLS IX™,” “DLS IX,” “DLS,” “we,” “us,” and “our” refer to the brand and its authorised business entity. “You” or “customer” refers to any person using our website or purchasing our products.

2. Use of Our Website

You agree to:

• Provide accurate information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to interfere with the operation or security of the website.

• Not reproduce, copy, distribute, sell or commercially exploit our website content without written permission.

We reserve the right to restrict or terminate access where we reasonably believe these terms have been violated. This does not affect any rights or remedies available to you under applicable law.

3. Products and Product Information

We make reasonable efforts to display product images, colours, sizes and descriptions accurately.

However, colours displayed on different screens may vary slightly from the actual product.

Minor variations in print, texture, stitching, colour or finish may occur because of manufacturing and printing processes. Such variations will not affect any mandatory legal rights you may have in relation to defective, unsafe, misdescribed, or otherwise non-conforming products.

Product availability is subject to change without notice.

4. Prices

All prices displayed on the website are in Indian Rupees $INR$ unless otherwise stated.

Prices, offers and promotions may be changed at any time. Any change will not affect an order that has already been accepted, except where correction or cancellation is required by applicable law or where the customer agrees otherwise.

Applicable taxes, delivery charges or other charges, where applicable, will be displayed during checkout.

5. Orders

Placing an order constitutes an offer to purchase a product.

An order is considered accepted when we confirm the order and/or begin processing it. We will provide order-related information, including applicable price, delivery details and other material terms, as required by applicable law.

We may cancel an order before dispatch in circumstances including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent transactions.

• Incorrect or incomplete customer information.

• Technical or payment-processing errors.

• Circumstances in which cancellation is required by law.

We will not cancel an accepted order arbitrarily or in a manner that defeats your mandatory rights under applicable consumer-protection law. If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order, including applicable delivery charges where required by law, through the original or another lawful payment method within the period required by applicable law.

Nothing in this section limits your rights to seek a refund, replacement, repair, compensation or any other remedy available under applicable law where an order is not supplied, is materially delayed, or is otherwise not provided in conformity with the contract or applicable legal requirements.

6. Payment

We accept payment methods displayed on our website at checkout.

You agree that the payment information supplied by you is accurate and that you are authorised to use the selected payment method.

We are not responsible for delays or failures caused solely by third-party payment providers. However, this does not limit our responsibility to assist with payment-related issues, process refunds due from us, or comply with applicable consumer-protection, payment-system or other mandatory legal requirements.

7. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the timeframe displayed at checkout or otherwise communicated to you.

Delivery times may vary depending on location, courier availability, weather, public holidays, unforeseen events and other circumstances outside our reasonable control.

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise. If we fail to deliver within the agreed or legally applicable timeframe, you may contact us for an update and may exercise any cancellation, refund or other remedy available under applicable law.

Customers are responsible for providing a correct delivery address and contact details. This does not limit our responsibility for delivery failures caused by our own acts or omissions, or for any rights available to you under applicable law.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds will be governed by the DLS IX™ Return & Exchange Policy displayed on our website. That policy forms part of these Terms and will be interpreted consistently with applicable Indian law.

Unless otherwise stated, products requested for a change-of-mind return or exchange must be returned in unused, unworn and resalable condition, with original tags and packaging. These conditions do not restrict or override your mandatory rights where a product is defective, damaged, unsafe, misdescribed, counterfeit, not of the agreed quality, or otherwise fails to conform to applicable legal requirements.

Certain products may be excluded from voluntary return or exchange for hygiene, customisation or other legitimate reasons. Such exclusions will be clearly communicated before purchase where applicable. No exclusion will apply to a remedy that cannot lawfully be excluded, including remedies relating to defective, damaged, unsafe, misdescribed or non-conforming products.

Where you are legally entitled to a refund, we will process it within the period required by applicable law and, where reasonably practicable, through the original payment method. A refund will include amounts required by law, including applicable delivery charges or other charges where the relevant failure is attributable to us or where otherwise required by law.

We will not impose an unlawful fee, condition or deduction that defeats or unreasonably restricts a consumer’s statutory right to a refund, replacement, repair, compensation or other remedy.

9. Damaged, Defective, Unsafe or Incorrect Products

If you receive a product that is damaged, defective, unsafe, counterfeit, materially different from what you ordered, or otherwise does not conform to the description, specifications or applicable legal requirements, please contact us as soon as reasonably practicable using the official contact details displayed on our website.

We may request photographs, videos, order information or other reasonable evidence to assess the issue. Such requests are intended to assist our investigation and will not prevent you from exercising any statutory right or remedy.

Where the issue is accepted, or where applicable law otherwise requires a remedy, we will provide the remedy required by law or an appropriate remedy agreed with you. Depending on the circumstances and applicable law, this may include repair, replacement, exchange, refund, reimbursement of reasonable return or delivery costs, compensation, or another available remedy.

We will not require you to bear costs that applicable law requires us to bear. Nothing in this section limits your right to approach an appropriate consumer authority, consumer commission, court, regulator, payment provider or other lawful forum.

10. Intellectual Property

All original content associated with DLS IX™, including but not limited to:

• Brand names and logos

• Artwork and illustrations

• T-shirt graphics and prints

• Photographs

• Product images

• Website design

• Text and written content

• Packaging artwork

• Promotional materials

• Videos and advertising creatives

is owned by or licensed to DLS IX™ and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or create derivative works from our protected content without prior written permission.

Nothing in these Terms grants you ownership of any DLS IX™ intellectual property.

11. Customer-Submitted Content

If you submit photographs, reviews, comments, artwork or other content to us, you represent that you have the necessary rights to submit that material.

You must not submit content that infringes another person’s intellectual property, privacy or other legal rights.

Where applicable, you grant DLS IX™ a non-exclusive right to use submitted reviews or promotional content for legitimate brand and marketing purposes, subject to applicable law.

12. Prohibited Activities

You must not use our website or products to:

• Engage in unlawful activity.

• Commit fraud.

• Attempt to gain unauthorised access to our systems.

• Copy or commercially exploit our intellectual property.

• Misrepresent yourself or your relationship with DLS IX™.

• Use automated systems to interfere with the website.

• Resell products while falsely representing yourself as an authorised DLS IX™ representative.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, logistics providers or analytics platforms.

DLS IX™ is not responsible for the policies, content or practices of independent third parties except to the extent required by applicable law. Nothing in this section limits any responsibility or liability that cannot lawfully be excluded.

14. Privacy

Personal information collected through our website will be handled in accordance with our Privacy Policy.

By using the website, you acknowledge that you have read or been provided access to our Privacy Policy.

15. Limitation of Liability

To the extent permitted by applicable law, DLS IX™ will not be liable for indirect, incidental or consequential losses that are not reasonably foreseeable or are not legally recoverable, arising from the use of the website or products.

Nothing in these Terms excludes, restricts or limits:

• Any right or remedy available to you under applicable Indian consumer-protection law.

• Liability for defective, unsafe, counterfeit, misdescribed or non-conforming products.

• Liability for fraud, fraudulent misrepresentation, wilful misconduct or gross negligence.

• Liability for death, personal injury or damage to property where such liability cannot lawfully be excluded or limited.

• Any other liability or remedy that cannot lawfully be excluded, restricted or limited.

No provision of these Terms requires you to waive a statutory right, prevents you from filing a consumer complaint, or limits the jurisdiction or powers of a competent consumer authority, consumer commission or court.

16. Unforeseen Circumstances

We will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including natural disasters, government restrictions, strikes, transportation disruptions, technical failures, pandemics, war or other unforeseen events.

This section does not excuse obligations that cannot lawfully be excused, including any obligation to provide a refund or other remedy where required by applicable law. We will take reasonable steps to notify affected customers and minimise the impact of such events.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with the revised date.

Changes will not retrospectively reduce rights or remedies that apply to orders already placed, except where permitted by law or agreed with you. Your continued use of the website after an update constitutes acceptance of the revised terms for future use, to the extent permitted by applicable law.

18. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by the laws of India.

We encourage you to contact us first so that we can attempt to resolve any concern promptly. You may contact us through the official contact details displayed on our website regarding orders, delivery, returns, refunds, defective products or other complaints.

Nothing in these Terms requires you to use our internal complaint process before exercising a statutory right or approaching an appropriate consumer authority, consumer commission, court, regulator, payment provider, mediation forum or other lawful dispute-resolution body.

You may pursue remedies available under the Consumer Protection Act, 2019, the Consumer Protection $E\-Commerce$ Rules, 2020, and other applicable Indian laws, as amended from time to time. Any jurisdiction or dispute-resolution provision in these Terms will apply only to the extent permitted by applicable law and will not restrict mandatory consumer rights, territorial jurisdiction, limitation periods, remedies or forums available to you.

19. Contact Us

For questions regarding these Terms & Conditions, orders, returns, refunds, damaged or defective products, complaints or intellectual-property matters, please contact DLS IX™ through the official contact details displayed on our website.

DLS IX™
By Deepti Sachdev
India

These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy and Return & Exchange Policy. If any provision conflicts with a mandatory requirement of applicable Indian law, that legal requirement will prevail to the extent of the conflict, and the remaining provisions will continue to apply.