Returns, exchanges, and refunds will be governed by the DLS IX™ Return & Exchange Policy displayed on our website. That policy forms part of these Terms and will be interpreted consistently with applicable Indian law.
Unless otherwise stated, products requested for a change-of-mind return or exchange must be returned in unused, unworn and resalable condition, with original tags and packaging. These conditions do not restrict or override your mandatory rights where a product is defective, damaged, unsafe, misdescribed, counterfeit, not of the agreed quality, or otherwise fails to conform to applicable legal requirements.
Certain products may be excluded from voluntary return or exchange for hygiene, customisation or other legitimate reasons. Such exclusions will be clearly communicated before purchase where applicable. No exclusion will apply to a remedy that cannot lawfully be excluded, including remedies relating to defective, damaged, unsafe, misdescribed or non-conforming products.
Where you are legally entitled to a refund, we will process it within the period required by applicable law and, where reasonably practicable, through the original payment method. A refund will include amounts required by law, including applicable delivery charges or other charges where the relevant failure is attributable to us or where otherwise required by law.
We will not impose an unlawful fee, condition or deduction that defeats or unreasonably restricts a consumer’s statutory right to a refund, replacement, repair, compensation or other remedy.