If you receive a product that is damaged, defective, unsafe, counterfeit, materially different from what you ordered, or otherwise does not conform to the description, specifications or applicable legal requirements, please contact us as soon as reasonably practicable using the official contact details displayed on our website.
We may request photographs, videos, order information or other reasonable evidence to assess the issue. Such requests are intended to assist our investigation and will not prevent you from exercising any statutory right or remedy.
Where the issue is accepted, or where applicable law otherwise requires a remedy, we will provide the remedy required by law or an appropriate remedy agreed with you. Depending on the circumstances and applicable law, this may include repair, replacement, exchange, refund, reimbursement of reasonable return or delivery costs, compensation, or another available remedy.
We will not require you to bear costs that applicable law requires us to bear. Nothing in this section limits your right to approach an appropriate consumer authority, consumer commission, court, regulator, payment provider or other lawful forum